• How do I make my tape show multiple colors at once?

Only our DreamLight LED Light Tape has the ability to display multiple colors at once. If you've purchased our DreamLight LED Tape, you can download the app & enjoy 100+ color modes, many of which feature multiple colors simultaneously.

• Can I cut the LED Light Tape?

Yes, our light strips have designated cutting points every 1.5-3.5 inches. These are clearly marked with a scissors icon. If you don't trim as designated cutting points, your light strips will not work.

Note: Only the side of the light strips that are plugged in will light up. The other side will not, unless plugged in with an additional power plug.

• Why is my remote not working?

Due to shipping restrictions, we are not currently able to include batteries with our shipments. You'll need to purchase a CR2025 battery for your remote. If your remote is still not working after inserting a battery, please contact our support team.

• Will I receive a single 32 or 45 foot strip if I purchase those?

Most applications don't need a single strip this long. For that reason, you will receive multiple 5M strips and can either attach them together, or use them separately. The adapters included with 10M and 15M kits allow you to use each strip individually if you'd like.

• How do I install my LED Light Tape?

You can find our installation instructions here: https://virallights.com/pages/installation-guide-led-light-tape

• Can I add multiple light strips together?

Absolutely! You can add as many light strips together as you'd like. However, if you're connecting more than the power adapter is designed for, you'll notice your light strips are dimmer than they should be. The power adapter included with 5M light tape is only intended to power one strip. the adapter included with 10M light tape is intended to power 2 strips, and the adapter included with 15M light tape is intended to power 3 strips.

We offer free standard shipping on all orders $50+. For specific delivery times for your country click here. Please allow 2-4 days for processing time.

At Viral Lights, we want you to be fully satisfied with every aspect of your purchase, from the product quality to the shipping process. If you are not satisfied with an item that you have purchased, we are committed to offering you a full refund within 30 days of delivery. 

We may ask you to return your product to our facility in Miami, FL in order to receive this refund. Refunds generally take 2-3 business days to appear in your bank account after being issued.

STEP 1: Planning

Be sure to measure the length of the area you want to set the lights on.

We recommend having LED lights go vertically up your wall, but you can also place them horizontally.

STEP 2: Preparing a Clean Surface 

Properly use a rag or paper towel to clean off any dirt or dust in the area you'll be applying your LED lights onto. Doing this is absolutely necessary so the adhesive can stick & hold on strongly.  

STEP 3: Revealing the Adhesive  

Gently peel back the plastic on the back of the LED strip to reveal the adhesive.

Only peel only about 2 inches ahead to make sure the rest of the LED strip doesn't catch debris, dust or dirt while applying.

STEP 4: Proper Installation

Start off by applying the beginning of the strip against the wall gently.

Try staying as close to the corner where the wall and ceiling meet to make sure the lights stay in a straight line when applying them horizontally or vertically.  

Ask a friend or family member to hold the other end of the lights and peel the plastic a bit at a time from the adhesive to help make this process easier.

STEP 5: Power On Your Lights

Ensure you've properly connected the controller/receiver to your LED strip.

LED Strip and Controller Receiver both have arrows at the connection point.

Connect a power supply to the Controller Receiver and plug it into the closest socket.

Step 6: Check Your Controller

The remote uses a CR2025 battery. 

Make sure you've purchased a battery at your closest retailer. 

After installing the battery, check remote by pointing it at the Remote Receiver.

If nothing is happening, don't worry, just check that the battery was not inserted upside down. Try flipping it over and check to see it's working.

STEP 7: Enjoy Your new LED Light Tape!